Contact Radio offer bespoke packages dependant upon your specific needs. Our account managers are experienced in managing systems for both short term hires requiring two radios for a day, up to an international sporting event requiring over 1000 radios for a 6 week duration; and long term hires requiring a single site system up to a multi site system with a list of additional features such as man down and fire alarm integration.
An initial discussion will provide us with the necessary information to put together a proposal. This can then be discussed in greater detail, showcasing the chosen products and their features, detailing any accessories that may be required such as earpieces/headsets, carry cases etc, talking you through the support we offer, and going through the costings to see if hire is the best option for you.
We are able to carry out demonstrations, send equipment for you to carry out range tests on site, and supply equipment for a free trial period to ensure the system is suitable and fit for purpose.
We can assist you with finding the best solution within your budget to provide seamless communication and give you the best value long term.
Through hiring, you will receive the latest and most suitable products without the capital outlay. We can advise and upgrade on new technologies throughout your contract period.
Peace of mind knowing that if a unit goes faulty, our next working day replacement service won’t leave you short of equipment on site.
Village fete, Carnival, Car show, Charitable event
Fireworks display, Weekend event
Music festival, 10k run, Large exhibition
At Contact Radio we pride ourselves on delivering the perfect bespoke two-way radio package to suit your needs.
The Jaguar Enthusiasts’ Club is the largest Jaguar Club in the world, and hold an annual showcase event – this year taking place at the stunning Blenheim Palace.
Cardiff Half Marathon has grown into one of the largest and most exciting road races in the UK. It is Wales’ largest mass participation and multi-charity fundraising event.
The UK’s Festival of Aviation, showcasing the best in General Aviation over three days at Wycombe Air Park in Buckinghamshire with a range of products & services on display.
Bafta Cymru is the Welsh branch of the British Academy of Film and Television Arts. A red carpet event hosting Wales’ finest for achievement in production, performance and craft categories.
With over 400,000 spectators over the race weekend, as well as security, stewards, fire and medical, management, and the race teams all trying to get in and out of site, a resilient and well planned two way radio system was a critical part in ensuring traffic flow was continual and road closures were lifted on time to avoid penalties.
The Welsh National at Chepstow Racecourse is the biggest race day in Wales taking place annually on the 27th December. Drawing in crowds of up to 10,000 spectators, the management team require a reliable communications system that can be used by a range of user groups, across a large site and over a long timeframe.
Contact Radio are constantly investing in the latest two way radio products to ensure our hire fleet continues to be market leading in quality and range of products available. We ensure that all products are fully tested prior to shipping so that when you open the box the radio equipment is ready to use – this includes us fully charging the batteries and numbering/naming the radios to suit.
Attention to detail is key, we will take note of any specific requirements, and offer ideas on how the process may run smoother for our clients. This may be as simple as offering additional charging units so that radios can be charged at multiple points on site, or boxing the equipment up into departments so upon arrival a box can be handed out rather than having to sort out who is having what.
If equipment hired develops a fault, your account manager will quickly provide a replacement, and arrange delivery and collection via next day service. Electrical faults and battery replacements are covered, and an advanced replacement is offered.
A report will outline faults and costs, with liquid damage and misuse excluded. Faults reported before 2pm will aim for same-day shipping with all carriage costs covered.
Every hire contract comes with a dedicated account manager for assistance with queries, coverage area, and invoices. A site trial or equipment loan can be arranged. Out-of-hours email and on-request phone support is available. On-site engineers can provide assistance and spare stock during events. We also make regular licence requests for foreign events to ensure compliance.
Two-way Radio Shipping services we can provide via courier:
• Next Day | Next Day pre 12 | Next Day pre 10:30
• Saturday | Saturday by 12 | Saturday by 10:30
Two-way Radio Collection services we can provide via courier:
• Next Day (we can request an AM or PM collection slot)
• Two Way Radio Local Delivery and Collection services:
Our engineers cover Cardiff, South Wales, and the South West and can deliver your two-way radio equipment to your venue at no cost. Alternatively, you can pick up and return the equipment at our office.
Our experienced team can install radio systems for event and long-term hires, offering advice, site visits, and necessary documentation. We have insurance, access to platform hire, and can assist in finding suitable repeater locations. Alternatively, we can provide equipment and guidance for in-house installation.
There are endless questions you ask yourself when planning radio communications for an event – what radio system do we require, what coverage can we expect, how many site wide channels do we need, do we need audio accessories… it goes on and on. Using our experience we can assist you on all of these decisions.
We use the most reliable and trusted products in our hire fleet. All equipment is thoroughly checked before it is sent out. We fully charge and number/name every radio so that you can use the system straight away. All of our audio accessories are hygienically serviced and individually bagged.
If your event is local we can deliver the equipment to you, or you are more than welcome to collect from us. If you are further afield, then we can offer an excellent standard of next day service through our courier. On the day of delivery they will text/email a one hour window and provide alternative methods if your plans have changed.
Having problems with your two-way radio system? — Contact Radio’s support team is here to help you iron out any snags and get your system up and running smoothly.
We can cater for any type of event, ranging from a simple two radio system to a multi-repeater digital system with 1000 radios. We give every customer the same level of service, taking pride in the high standards that we set ourselves. An out of hours contact number is provided so you always have confidence in our equipment.
Similar to our delivery options, we can either collect from you or you can return the equipment to us in person. Our courier company can also collect from you, and provide a one hour window slot meaning you can plan your day around it!
Not always, as a radio provider short term hires are covered under our Licence. If needed we can apply for a special events licence via Ofcom on your behalf.
Yes, very easy. We can also provide a user guide, how to sheet, and more in depth instructions depending upon the type of system you are hiring.
Working radio to radio, up to 1 ½ miles in line of sight. In built up areas/inside buildings this distance is reduced. We can make systems work further afield with repeaters/other technology. If you are unsure of coverage we can arrange a trial at the venue.
Under normal conditions between 8-12 hours, with a recharge time of 1-2 hours. Not long enough? We can provide spare batteries.
Yes, if you provide a contact list we will label the radios and the chargers if required.
Yes, we can deliver anywhere in the UK via our courier, and if the address is local we can deliver in person or you are more than welcome to call in to our office.
Yes of course, we work to your schedule!
Yes, our Licence will allow you to use our equipment anywhere in the UK.
No, you would require a Licence from the Country you are using them in. We can assist you with this process.
If it is to work with an existing system – one, if it is a stand-alone system – two!
There is no limit!
Ideally as much as possible, especially during peak times. However, we always have stock available and we always do our best to help at short notice!
No, this would be covered through your insurance. We can provide replacement costs if requested by your provider.
No, we are fair on what we charge for lost and damaged equipment. We take into consideration the age of the equipment and its rateable value.
Yes of course – we have a credit application form and upon completion and the relevant checks carried out we welcome account hires.
Yes, we cost each client upon their individual requirements so please get in touch for a bespoke package.
Yes, if communication is critical and you require an engineer onsite we can discuss the options available to you.
Upon being notified, we will issue a replacement item. Upon receiving the faulty item back, we will investigate the fault and issue a report. If the fault is electrical/battery replacement this will be covered by the hire agreement.
We aim to respond to all enquiries within 1 business hour